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Telephonist - My Choice Advice & Advocacy service

Suitable for -

Opportunity Description

• To provide an information advice and advocacy service for adults with care and support needs.
• Greeting clients on the telephone, answering all calls.
• Making electronic referral for food parcels.
• Referral for clients to an appropriate partner and if appropriate internal to CA.
• Adding clients’ details to Casebook the bureau database.
• Keeping the reception area orderly.
• Complying with Health & Safety guidelines and contributing to a safe and healthy working environment.
• Maintaining client confidentiality at all times.


We are looking for individuals who can demonstrate the following skills; • A commitment to the principles and policies of T&W CAB. • To be friendly and approachable. • Reasonable level of literacy and numeracy skills. • Computer literate • To be able to work as part of a team. • Patience and understanding. • Able to keep calm under pressure. • Able to explain to clients that Receptionists are not trained Advisers and cannot give advice.

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More Info

Volunteers are required weekdays 9 - 5pm

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