Citizens Advice Telford & the Wrekin
Suitable for -
What will you do?
Complete an introduction to Citizens Advice and training for your role
Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
Find information about the clients’ problems and help them to understand their options
Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
Write all case notes and ensure notes conforms to the Advice Quality Standard and the MASDAP quality standards
Volunteering under the supervision of the debt supervisor
Some examples of what you could do:
Help client with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to
Explore what benefits a client is entitled to and help them to complete a benefit application form
Ensure income maximisation through the take up of appropriate [specialism] benefits
What’s in it for you?
Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team
Increase your employability
Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
Work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
How much time do you need to give?
Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months. We can be flexible so come and talk to us.
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.