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General Adviser

Suitable for -

Opportunity Description

To promote an efficient and effective general advice service, working within the Aims, Principles and Policies of our service.
Main Tasks:

• Explore the nature of a client's problem through questioning, listening and summarising.

• Use Bureau information service and other sources to provide possible choices of action and consequences.

• Support client in chosen course of action through negotiation, mediation, calculation of benefits, referrals.

• Record each case clearly, accurately and fully.

• Identify queries that raise concern and have Social Policy implications.

• Take appropriate action.

• Participate in training activities to continue to develop knowledge.

• Keep up to date with changes in relevant knowledge.

• Participate in staff meetings.

• Full training is provided.

• Minimum commitment of 7 hours per week

Requirements

Good communication skills - written and oral • Basic numeracy skills • Ability to demonstrate an understanding of the needs of others in a non-judgmental way • Ability to comprehend information and disseminate to others • Commitment to and ability to work within the Aims, Principles and Policies of the CAB • Interviewing skills - questioning, listening, summarizing and evaluating • Awareness of the need for training and development and willingness to learn and self-develop • Computer literacy

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More Info

Volunteers are required weekdays and evenings

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Contact

  • 40 Tan Bank
    Telford

    TF7 4QF

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