Suitable for -
What will you do?
Complete an introduction to Citizens Advice and training for your role
Talk to clients face to face, to help them find information online that can help them solve their problems
Help clients carry out an activity online to solve their problems
Some examples of what you could do:
Find the information online that explains how to check a client’s state pension age and help them to do this
Find the information online about how to renew vehicle tax and help a client to do this
Help a client find and understand steps they can take to deal with their rent arrears
Write a summary of the clients’ problems and what action you’ve taken
Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor
What’s in it for you?
Make a real difference to people’s lives
Learn about a range of issues such as benefits, debt and housing
Build on valuable skills such as communication, listening, supporting others to use the internet
Increase your employability
Work with a range of different people, independently and in a team.
Have a positive impact in your community.
And we’ll reimburse expenses too.
You don’t need specific qualifications or skills but you’ll need to:
Be friendly and approachable
Be non-judgmental and respect views, values and cultures that are different to your own
Have good listening skills
Have excellent verbal and written communication skills
Have good maths and IT skills
Be able to understand information and explain it to others
Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
Be willing to undertake training in your role
How much time do you need to give?
Ideally we ask for 4 hours per week, which can be over one day or spread over two days, for at least 3 months. We can be flexible so come and talk to us.
Our volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (BAME) communities.