Community Outreach Volunteer
Suitable for -
What will you do?
Complete an introduction to Citizens Advice and training for your role
Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
Find information about the clients’ problems and help them to understand their options
Providing information and signposting at a local community venue
Write a summary of the clients’ problems and what action you’ve taken
Make referrals to other CAT&W services or other organisations when required, to provide the best outcome for the client.
Support outreach worker/advisor with managing appointments
Some examples of what you could do:
Find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them
Identify what steps a client can take to resolve their problem with a second hand car
Help a client find and understand what steps they can take to deal with their rent arrears
What’s in it for you?
Make a real difference to people’s lives
Learn about a range of issues such as benefits, debt, employment and housing
Build on valuable skills such as communication, listening and analysing
Increase your employability
Work with a range of different people, independently and in a team.
Have a positive impact in your community.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
Be friendly and approachable
Be non-judgmental and respect views, values and cultures that are different to your own
Have good listening skills
Have excellent verbal and written communication skills
Have good maths and IT skills
Be able to understand information and explain it to others
Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
Be willing to undertake training in your role
How much time do you need to give?
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months. We can be flexible so come and talk to us.
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.