What will you do?
Complete an introduction to Citizens Advice and training for your role
Talk to clients face to face, to help them find information online that can help them solve their problems
Help clients carry out an activity online to solve their problems
Some examples of what you could do:
Find the information online that explains how to check a client’s state pension age and help them to do this
Find the information online about how to renew vehicle tax and help a client to do this
Help a client find and understand steps they can take to deal with their rent arrears
Write a summary of the clients’ problems and what action you’ve taken
Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor
What’s in it for you?
Make a real difference to people’s lives
Learn about a range of issues such as benefits, debt and housing
Build on valuable skills such as communication, listening, supporting others to use the internet
Increase your employability
Work with a range of different people, independently and in a team.
Have a positive impact in your community.
And we’ll reimburse expenses too./p>