What will you do?
Complete an introduction to Citizens Advice and training for your role identify common, or unfair, problems that clients come for help about
Help volunteers and staff in the local Citizens Advice understand the cause of the problem, how it affects clients, and what change would solve the problem (by talking to them, or writing a summary)
Help to organise a campaign with the aim of raising awareness of the problem. This might involve creating materials, such as newsletters, or presentations, or writing something for social media or newspaper, which could be used to explain the problems to others (such as local councillors, or members of the public)
Help to organise a campaign with the aim of getting the organisation (person or elected body such as MP, AM or local councillor) that is causing the problem, to change the way they do things. This could mean meeting with the organisation, person or elected body, writing to them or holding an event
Help national Citizens Advice carry out research about how certain issues affect clients in your local area. This might involve doing a survey with clients to find out how a change in a benefit is affecting them
What’s in it for you?
Make a real difference to people’s lives
Learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients
Build on valuable skills such as communication, research, campaigns, how to engage with a range of audiences and working with clients
Increase your employability
Have a positive impact in your community and on broader society
And we’ll reimburse expenses too.